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10 Tips for Improving the Customer Experience

In this article you will find tips for improving customer and employee satisfaction. What does employee satisfaction have to do with the customer experience? EVERYTHING. Your customers and employees are a part of an interwoven, intricate…
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Navigating the Customer Experience

When a small company is bought by a global, publicly traded company, many changes are inevitable. How that operation handles both the processes and the people involved directly affects the customer experience. We recently partnered with…
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Celebrating International Women’s Day

International Women’s Day 2014 “Never doubt that a small group of thoughtful, concerned citizens can change the world. Indeed it is the only thing that ever has. ” – Margaret Mead In the United States, women have been fighting for…
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Getting Out of My Own Way

“I know I shouldn’t but…..”  In the February edition of O Magazine, Martha Beck takes on the topic of self-sabotage, outlining all of the ways our bad habits are subconscious attempts to deal with a deeper self-sabotage, one we may…
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5 Things You Can Learn from the 2014 Winter Olympic Athletes

Posted on February 7, 2014 by Mary Knight Every year as the Olympics approach, I often find myself wondering what makes these athletes so exceptional. So, as the 2014 Winter Olympics begin, I decided to dive into their stories to find out…
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Capacitar To Empower, To Bring Life

Hello! Capacitar is a simple wellness practice that leads to healing, wholeness, and peace. On January 15, we shared some of these practices with the Eosinophilic Parent Support Group at Children’s Hospital, to help relief stress.…
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2013 in Retrospect

“Although no one can go back and make a brand new start, anyone can start from now and make a brand new ending.”                                                           – Carl Bard 2013 has been a time…
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‘Springing’ into Life: A Self Care Top Ten List

Happy Spring to you all!  Yes, it is finally here, the wonderful life-giving season of Spring.  The last month of continuous rain followed by days of sunshine are proof.  The following is a top ten list of the gifts of Spring.  Easter…

A Journey Toward Reconciliation: Engaging the Conflicts Within

 “Peacemaking is a process, a way of living and working.  Peace is never made; it is always in the making. “   – Harold Saunders I am asking myself at this very moment, “why did I decide to take on a subject so broad and ambiguous…

Winter Wonderment 2011: A Self Care Top Ten List

As many of you know, though technically the shortest month of the year, February often drags into March.  So as a way to honor this month and the season of Winter, I have put together the following top ten list of self care techniques, titled…
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The Art of Listening: Can the Simple Act of Listening Be Healing?

For the most part we are all born with the innate ability to breath, to see, to hear, to walk, and to heal the bumps and bruises we get along the way.  We do all of these things without having to think about them.  What about listening? …
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M E Clarke Consulting Has Joined The World of The Web

I would be remiss not to admit that I am approaching this first blog with both excitement and trepidation.  Excitement because in this work there are so many stimulating topics into which to delve.   Conflict, mediation and dialogue are a…