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Why Utilize a Virtual Producer?

When you are running a virtual meeting, it is difficult enough to worry about how a team will communicate and what will be discussed without getting into the technical aspects. Trying to navigate screen sharing, breakout rooms, and polls while…
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10 Tips for Improving the Customer Experience

In this article you will find tips for improving customer and employee satisfaction. What does employee satisfaction have to do with the customer experience? EVERYTHING. Your customers and employees are a part of an interwoven, intricate…
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Navigating the Customer Experience

When a small company is bought by a global, publicly traded company, many changes are inevitable. How that operation handles both the processes and the people involved directly affects the customer experience. We recently partnered with…