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Vision 2020: The School of Human Services

Buckle up and hang on to your seats as we share with you our journey by discovery with The School of Human Services at the University of Cincinnati. Last fall, we began working with the School of Human Services in the College of Education,…
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10 Tips for Improving the Customer Experience

In this article you will find tips for improving customer and employee satisfaction. What does employee satisfaction have to do with the customer experience? EVERYTHING. Your customers and employees are a part of an interwoven, intricate…
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Navigating the Customer Experience

When a small company is bought by a global, publicly traded company, many changes are inevitable. How that operation handles both the processes and the people involved directly affects the customer experience. We recently partnered with…
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Celebrating International Women’s Day

International Women’s Day 2014 “Never doubt that a small group of thoughtful, concerned citizens can change the world. Indeed it is the only thing that ever has. ” – Margaret Mead In the United States, women have been fighting for…
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ONECCM, Faculty Focus Group

On February 27th, we gathered with the world renowned Faculty of the College-Conservatory of Music (CCM) as the next step of ONECCM: The Path Forward. With 38 Faculty members in attendance, making this our largest focus group with CCM to…
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ONECCM, Staff Focus Group

On February 10th, we gathered with the staff of the College-Conservatory of Music (CCM) as we continue our journey of creating ONECCM: The Path Forward. With over 20 staff members, we discussed Passions, Values, Visions and Strategic Priorities for…