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Strategic Visioning: Exploring the Possibilities

Does passion drive your sustainability? How do you make sure that your thriving organization will sustain itself in the future? How do we ensure “Greatness” in times of chaos and turmoil? Religious communities are facing declining…
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10 Tips for Improving the Customer Experience

In this article you will find tips for improving customer and employee satisfaction. What does employee satisfaction have to do with the customer experience? EVERYTHING. Your customers and employees are a part of an interwoven, intricate…
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Navigating the Customer Experience

When a small company is bought by a global, publicly traded company, many changes are inevitable. How that operation handles both the processes and the people involved directly affects the customer experience. We recently partnered with…