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Make it a Mandela Day: Join a Global Movement for Good!

“It is in your hands to create a better world for all who live in it” ~Nelson Mandela, 1983 Nelson Mandela has certainly made an impact on the world from individuals to communities to the global understanding of what it means to…
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Strategic Visioning: Exploring the Possibilities

Does passion drive your sustainability? How do you make sure that your thriving organization will sustain itself in the future? How do we ensure “Greatness” in times of chaos and turmoil? Religious communities are facing declining…
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UCIT: A True Transformation

Last week one of our long-time partners agreed to share how she experiences working with us. Emily Baute is the Public Information Officer at the University of Cincinnati’s Information Technology (UCIT). She has been working closely with…
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10 Tips for Improving the Customer Experience

In this article you will find tips for improving customer and employee satisfaction. What does employee satisfaction have to do with the customer experience? EVERYTHING. Your customers and employees are a part of an interwoven, intricate…
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Navigating the Customer Experience

When a small company is bought by a global, publicly traded company, many changes are inevitable. How that operation handles both the processes and the people involved directly affects the customer experience. We recently partnered with…